Hello, Customer
If you have come to this page in the site then a problem has accursed and you need help with an Item or ordering an item or a damaged Item or Returning an Item.
If you have any Questions that need to be answered that is not explained in this page or if you find a lower regular price on a product that Everything Reptile Supply supplies on another site and want me to try to match it or beat the price you can call or Email me.
I would like to say that your business is greatly appreciated and we hope you keep coming back every time that you need supplies for your pets. We are not a corporation; nor are we incorporated; we are just a privately owned business trying to help the fellow animal lover.
Thank You
Patrick Kubeja
If you have come to this page in the site then a problem has accursed and you need help with an Item or ordering an item or a damaged Item or Returning an Item.
If you have any Questions that need to be answered that is not explained in this page or if you find a lower regular price on a product that Everything Reptile Supply supplies on another site and want me to try to match it or beat the price you can call or Email me.
I would like to say that your business is greatly appreciated and we hope you keep coming back every time that you need supplies for your pets. We are not a corporation; nor are we incorporated; we are just a privately owned business trying to help the fellow animal lover.
Thank You
Patrick Kubeja
Our Contact Information
By Standard Mail:
Everything Reptile Supply
4209 West 38th
Cleveland, Ohio, 44109
By Phone:
216-661-1477 (between 8:30 a.m. and 10:00 p.m. Est.)
By Email:
Patrick@everythingreptileinc.com
Shipping Information:
Most Items are shipped out the Next Business Day; all Items are marked with how many Business Days they will take to ship. Some items take longer then others to ship and some items you see faster then others. If there is a problem With an Order, Everything Reptile Supply Will send an Email to let you know that a problem has accursed and asking you what you want to do.
Refund, Returns and Cancellation Policies:
Return Policy
Returns are issued a Return Number, which must be prominently displayed on the outside of all returned packages. The package then must be received back to us within 10 days after your Return Number has been issued. Packages without an appropriate Return Number will not be accepted.
Shipping and handling is NOT refundable and a 10% restocking fee will usually be applied on refunds. All items have a 30 day return policy from the order date.
After 30 days from the order date, all products become the responsibility of the manufacturer. Opened medications, substrates, cut heat tape, wood products of any kind, are non-returnable items.
Any product that is not in the original manufacturer's packaging and/or in new and sellable condition will be ineligible for a refund.
All Missing/Incorrect/Damaged Merchandise must be reported by the next business day received. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with any shipping labels in order for us to file a claim. Failure to do so will forfeit any damage claim.
Most Items are shipped out the Next Business Day; all Items are marked with how many Business Days they will take to ship. Some items take longer then others to ship and some items you see faster then others. If there is a problem With an Order, Everything Reptile Supply Will send an Email to let you know that a problem has accursed and asking you what you want to do.
Refund, Returns and Cancellation Policies:
Return Policy
Returns are issued a Return Number, which must be prominently displayed on the outside of all returned packages. The package then must be received back to us within 10 days after your Return Number has been issued. Packages without an appropriate Return Number will not be accepted.
Shipping and handling is NOT refundable and a 10% restocking fee will usually be applied on refunds. All items have a 30 day return policy from the order date.
After 30 days from the order date, all products become the responsibility of the manufacturer. Opened medications, substrates, cut heat tape, wood products of any kind, are non-returnable items.
Any product that is not in the original manufacturer's packaging and/or in new and sellable condition will be ineligible for a refund.
All Missing/Incorrect/Damaged Merchandise must be reported by the next business day received. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with any shipping labels in order for us to file a claim. Failure to do so will forfeit any damage claim.
